Privacy Policy

Last Updated: November 4, 2025

Summary for Patients

At Pure Life Physiotherapy & Health Centre, your privacy matters to us.
When you visit our clinics, book online, or connect with us through events and promotions, we collect some personal and health information to provide you with the best care possible.

We:

• Only collect what’s needed to provide your treatment and manage your bookings
• Keep your information safe and confidential
• Never sell or rent your personal data
• Use your contact info (with your consent) for appointment reminders, follow-ups, and exclusive wellness updates
• Let you opt out of any non-treatment communications anytime — just tell us or reply “STOP” to texts or click “Unsubscribe” in emails.

You can ask to see or correct your records, withdraw consent, or learn how we protect your privacy by contacting our clinic (see details below).

1. Introduction

Pure Life Physiotherapy & Health Centre (“we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of your personal and health information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book an appointment, or receive care at any of our locations in Surrey, British Columbia.

By engaging with our services, you agree to this policy and the way we handle your personal and health information.

2. Our Clinic Locations

This Privacy Policy applies to all Pure Life Physiotherapy & Health Centre locations:

• #1 – 12088 75A Avenue, Surrey, BC V3W 1Y4
• #702 – 13737 96 Avenue, Surrey, BC V3V 0C6
• 5823 176th Street, Surrey, BC V3S 4E1

3. Legal Framework

We comply with all relevant Canadian and British Columbia privacy laws, including:

• Personal Information Protection Act (PIPA – British Columbia)
• Personal Information Protection and Electronic Documents Act (PIPEDA – Canada)

We also follow the confidentiality and record-keeping standards of the College of Physical Therapists of British Columbia (CPTBC).

4. Information We Collect

a. Personal Information

We may collect:

• Full name, date of birth, address, email, and phone number
• Insurance details and payment information
• Emergency contact information
• Any details you provide during communication or booking

b. Personal Health Information

We may collect:

• Medical and treatment history
• Assessment and therapy notes
• Referrals, diagnostic reports, or care plans from other providers
• Health details shared to support your treatment and recovery

c. Website and Marketing Information

We may automatically collect:

• Device type, IP address, and browsing behaviour
• Information submitted via website forms, online booking, or event sign-ups
• Cookies and analytics data to improve site performance

5. How We Collect Your Information

We collect information:

• Directly from you in person, by phone, online, or through forms
• From your referring physician or other healthcare professionals (with consent)
• From insurance providers for billing and claims
• Through digital tools like booking systems, analytics, or marketing platforms

6. Why We Collect and Use Your Information

We use your information to:

• Provide safe, effective physiotherapy and healthcare services
• Manage appointments and care plans
• Process payments and insurance claims
• Communicate about your visits and health progress
• Share wellness tips, event updates, or promotional offers (only with your consent)
• Improve clinic operations and patient experience
• Meet legal, clinical, and regulatory obligations

You can withdraw consent to non-essential communications at any time.

7. Consent

We collect, use, or disclose your personal information only with your knowledge and consent, unless required by law.
Consent can be:

• Express — signing a form or verbally agreeing
• Implied — providing your information for treatment or contact

You can withdraw consent for non-clinical purposes at any time by contacting us.

8. Disclosure of Information

We do not sell, rent, or trade your information.

We may share it only when necessary:

• With other healthcare professionals involved in your care (with consent)
• With insurance companies or third-party payers for billing
• With trusted service providers (e.g., booking systems, email/text services, IT support) under strict confidentiality agreements
• As required by law or professional standards (e.g., reporting or audit purposes)

9. Retention and Secure Disposal

We retain records in compliance with BC’s regulatory standards:

• Patient clinical records are kept for at least 10 years after your last appointment, or 10 years after a minor reaches age 19.
• Records are securely destroyed, erased, or anonymized when no longer needed.

10. Safeguards and Security

We take strong measures to keep your data safe, including:

• Secure, password-protected electronic systems
• Limited access based on staff roles
• Regular privacy and confidentiality training
• Secure transfer and storage of digital and paper records
• Encryption and secure network protocols

Despite our safeguards, no system is 100% immune from risk, so we encourage cautious sharing of personal data online.

11. Your Rights

You have the right to:

• Request access to your personal or health records
• Request correction of inaccurate information
• Withdraw consent for non-treatment uses
• Ask how your data is used or disclosed
• File a privacy complaint with us or the Office of the Information and Privacy Commissioner for BC (OIPC)

Requests can be made directly to our Privacy Officer (see contact below).

12. Cookies and Website Tracking

Our website uses cookies and analytics tools (such as Google Analytics) to understand visitor behaviour and improve the user experience.

Cookies do not collect personal health information. You can disable cookies through your browser settings if you prefer.

13. Marketing and Event Communications

If you provide your contact details at a community event, online form, or campaign, we may contact you for follow-ups, special offers, or appointment scheduling.

You can easily opt out at any time:

• Click “Unsubscribe” in emails, or
• Reply “STOP” to text messages

We respect your privacy and communication choices.

14. Data Transfers

Some third-party service providers may store or process data outside Canada (e.g., in the United States).
When this occurs, your data may be subject to the laws of those jurisdictions.
We work only with providers who follow strong privacy and security standards.

15. Updates to This Policy

We may revise this Privacy Policy from time to time to reflect operational or legal changes.
The most current version will always be available on our website, with the Last Updated date shown at the top.

16. Contact Us

For questions, requests, or privacy-related concerns, please contact:

Pure Life Physiotherapy & Health Centre
📍 12088 75A Avenue #1, Surrey, BC V3W 1Y4
📍 13737 96 Avenue #702, Surrey, BC V3V 0C6
📍 5823 176th Street, Surrey, BC V3S 4E1
📧 marketing@purelifephysio.ca
📞 778-564-7873 | 604-496-4325

Note: This Privacy Policy applies to all services provided by Pure Life Physiotherapy & Health Centre, including both in-person care at our clinic locations and virtual care services.

If you have any questions or concerns about our Privacy Policy, please contact us.